If you have any queries or have experienced any problems using or accessing the FreshStop Rewards App, please see our Frequently Asked Questions below.
If you still cannot find your resolution, please contact firstname.lastname@example.org.
- Please download the app from the PlayStore or the AppStore. Once you have downloaded the app, tap on “Register” and complete all the fields.
To reserve items, please follow the steps below:
- Click on the category e.g. “Kids Lunch Packs” to find your deals.
- Reserve the item by tapping on “Add to basket”.
This could be as a result of a few things:
- Check that the date is clearly visible
- Check that the store name is clearly visible
- Slip is outdated. Slips need to be submitted within 48 hours of purchase.
- The till slip is unreadable
- The item/s you selected were not on the slip.
- The items on your slip do not match the items available on the app.
- The slip is not from FreshStop at Caltex.
- Click on camera icon (top-right corner).
- Click “Capture Slip”.
- A pop-up message will display. “Select your purchased items from your reserved list”.
- Select the items and click “Capture”.
- Capture your till slip.
- Wait for the slip to upload before closing the app.
- Only certain products are on promotion at one time. Hopefully you will see your favourite soon. Only items the are displayed on the app are eligible for redemption.
- Unfortunately, not all the FreshStop at Caltex stores will stock all the reward items.
- The app is only for use at FreshStop at Caltex stores.
- No, the cash value of the discount is accumulated on the app “wallet”. You can cash out at anytime and deposit the cash straight into your banking account
- Please be advised that rewards are limited to 1 per customer, per product per day.
- The app is 100% free to use and to download. All you need is an internet connection and data to access it.
- First make sure you GPS location on your mobile device is on. To find your nearest FreshStop at Caltex store, go onto the app and tap on “Find A Store”. It will show your nearest store from your current location.
- Slips are validated within 72 hours of purchase. Once it has been validated, your “wallet” balance will be updated.
- No, you do not need to wait for your slip to be validated in order to upload more slips. Your “wallet” balance will have a pending balance until it is validated.
- Once a slip is submitted it cannot be deleted from your profile. If the slip is invalid, it will not give any rewards.
- You can reserve after you purchase, as long as you reserve before you upload and you upload your slip within 48 hours of purchase.
- You cannot reserve two of the same items on the same day.
- Please make sure you check your bank statement. Note there is a R2.50 bank charge, so if you are due R100, look out for a credit of R97.50.
- The R2.50 is not a penalization, it is a fixed bank charge in order to pay the cash to your bank account.
To cashout you need to make sure you have a minimum reward value of R50.
Follow the steps below:
- Tap on “Cash” at the bottom of your screen.
- Tap on “Reward Me”.
- A pop up will appear, tap “Ok”.
- Under “Current Balance”, choose an amount you wish to cashout (bear in mind that there is a R2.50 bank charge).
- Tap on “Let’s Go”.
- A pop up will appear, tap “Ok”.
- Add your banking details and tap “Submit”.
- Yes, you can. With your next cashout just use the banking details you want the cashout to be paid into.
- Yes, they can. You provide the bank details when you instruct the cash out and those are the details we will use when we make the payment.
- You will never lose your rewards. You can accumulate until you decide to cashout.
- You can only submit one slip at a time.
- Please note that not all current promotions have reward values on the app. The promotions are just to display which items are on promotion in store. If the promotion does not correspond with the reward item, then it does not form part of the rewards.
- We can only approve items which are on the till slip as we are not physically in the store. Please check your slip instore before leaving. Please contact the store directly to rectify.
- This is a rewards app, so we do not display pricing on the app. Kindly visit or call your nearest FreshStop at Caltex store for prices.